Terms and Conditions - Lu-closet

Terms and Conditions

Please read these terms before using our website or purchasing products

Last Updated

These Terms and Conditions were last updated on January 1, 2024.

1. Agreement to Terms

By using the Lu-closet website or purchasing our outdoor living products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

What We Offer

Lu-closet provides premium outdoor living products including swing sets, pergolas, gazebos, greenhouses, grill gazebos, playhouses, carports, and patio accents.

2. Use of Website

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable laws
  • Transmit harmful data, viruses, or malicious software
  • Interfere with or disrupt the website or servers
  • Impersonate any person or entity
  • Collect user information without consent

3. Products and Pricing

We strive to provide accurate product descriptions and pricing. However:

  • Product images are for illustration purposes
  • We reserve the right to correct errors in descriptions or pricing
  • Product availability is subject to change
  • All prices are in U.S. dollars
  • Colors may appear differently on various devices

4. Orders and Payment

Orders: Your order is an offer to purchase products. We reserve the right to accept or decline any order.

Payment: Payment is required at the time of order. We accept major credit cards and other payment methods as shown on our website.

5. Shipping and Delivery

We offer shipping throughout the United States:

  • Processing time: 1-3 business days
  • Delivery times vary by location and product size
  • Large items may require freight shipping
  • Customer must provide accurate shipping address
  • Risk of loss transfers to customer upon delivery

6. Returns and Refunds

Our return policy includes:

  • 30-day return window from delivery date
  • Items must be in original, unopened packaging
  • All accessories and documentation must be included
  • Custom orders and assembled items are not returnable
  • Customer responsible for return shipping costs
  • Defective items returned at our expense

7. Product Warranties

Our products come with manufacturer warranties covering defects in materials and workmanship. Warranty periods vary by product category and typically range from 1-5 years.

Warranty Limitations

Warranties do not cover normal wear and tear, weather damage, improper installation, or modifications. Warranty claims must be reported within the warranty period with proof of purchase.

⚠️ Installation and Safety Notice

Our outdoor products require proper installation for safe use. Customer is responsible for ensuring products are installed according to manufacturer instructions and local building codes. Improper installation may void warranties and create safety hazards.

8. User Accounts

If you create an account:

  • You must provide accurate information
  • You are responsible for maintaining account security
  • You must not share account credentials
  • Notify us immediately of unauthorized access

9. Intellectual Property

All content on our website is protected by copyright and trademark laws. You may not copy, reproduce, or distribute our content without permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for indirect or consequential damages
  • We are not liable for damages from improper use or installation
  • We are not liable for weather-related damage after delivery

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of California. Any disputes shall be resolved in the courts of California.

13. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us using the information below.

Contact Us

Questions about these Terms and Conditions? We're here to help.

Thank You for Choosing Lu-closet

We appreciate your business and are committed to providing exceptional outdoor living products and service. These terms help ensure a positive experience for all our customers.