Return & Refund Policy
Your satisfaction is our priority
30-Day Returns & Exchanges
We accept returns and exchanges for both defective and non-defective products within 30 days. Free return labels included with every order.
Return Policy Overview
| Policy Details | Information |
|---|---|
| Return Window | 30 days from delivery |
| Return Methods | By mail |
| Return Label | Free - included in package |
| Restocking Fees | No cost |
| Processing Time | 30 days |
| Coverage | United States only |
| Returns Accepted | Defective and non-defective products |
| Exchanges | Yes - accepted |
What We Accept
We accept returns and exchanges for:
- Defective or damaged products
- Non-defective products you want to return
- Items that don't meet your expectations
- Wrong size or model ordered
- All outdoor living products in our catalog
Return Requirements
To be eligible for return or exchange:
- Item must be in original, unopened packaging
- All hardware and accessories must be included
- Item must be in new, unused condition
- Return must be initiated within 30 days of delivery
- Use the included free return label
Free Return Labels
Every order ships with a free return label included in the package. No need to pay for return shipping - we've got you covered!
How to Return
Follow these simple steps:
- Contact Us: Email support@lu-closet.com or call (772) 309-1229 to start your return.
- Get Authorization: We'll provide a Return Authorization number and instructions.
- Package Item: Pack the item in original packaging with all accessories.
- Use Free Label: Attach the included free return label to your package.
- Ship & Track: Drop off at carrier and track your return using the provided tracking number.
Exchanges
We accept exchanges for different sizes, colors, or models. Simply return your original item using the free return label and place a new order for your preferred item. We'll process your refund quickly so you can get exactly what you need.
Refund Information
Processing Time: Refunds are processed within 30 days of us receiving your returned item.
Refund Method: Refunds are issued to your original payment method.
No Restocking Fees: We don't charge any restocking fees for returns.
Defective Items
If you receive a damaged or defective item, we'll make it right immediately:
- Full refund including any shipping costs
- Free replacement shipped priority
- Expedited processing for defective items
- No questions asked - we stand behind our quality
United States Only
Our return and exchange policy currently applies to orders shipped within the United States only.
Large Items
For large outdoor structures like gazebos and pergolas, we may arrange special pickup services. Contact us for assistance with returning large items - we'll work with you to make the process as easy as possible.
Need Help with Returns?
Our customer service team is ready to help with your return or exchange.
Your Satisfaction Guaranteed
We're committed to making sure you're completely happy with your Lu-closet purchase. If you have any questions about returns or exchanges, just reach out - we're here to help!