Privacy Policy - Lu-closet

Privacy Policy

How we protect and use your information

Last Updated

This Privacy Policy was last updated on January 1, 2024.

Introduction

At Lu-closet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our outdoor living products.

By using our website, you agree to the collection and use of information as described in this policy.

Your Privacy Matters

We are committed to transparency about how we collect and use your information. You have control over your personal data and can contact us anytime with questions.

Information We Collect

We collect information to provide better services to our customers:

Personal Information:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (securely processed)
  • Order history and preferences
  • Communications with our support team

Automatic Information:

  • IP address and device information
  • Browser type and pages visited
  • Cookies and tracking technologies
  • Website usage and analytics data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support and service
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

  • With service providers who help us operate our business (payment processors, shipping companies)
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Object to certain processing of your data
  • Request data portability

Data Security

We implement appropriate security measures to protect your personal information, including SSL encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

  • Account information: While your account is active
  • Order information: 7 years for legal and tax purposes
  • Marketing preferences: Until you opt out
  • Website usage data: 2 years

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

State-Specific Rights

California Residents: Under CCPA, you have additional rights including the right to know what personal information we collect and the right to delete personal information.

EU Residents: Under GDPR, you have the right to access, rectify, erase, restrict, and port your personal data.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Questions?

We're here to help. If you have any questions about this Privacy Policy or how we handle your information, please contact our support team.