Shipping Policy
Fast, reliable shipping for all your outdoor living products
FREE SHIPPING NATIONWIDE
From swing sets to gazebos, we deliver your outdoor dreams right to your doorstep at no extra cost. Our experienced shipping team ensures your products arrive safely and on time with complimentary shipping on every order.
Shipping Overview
At Solunza, we understand that getting your outdoor living products delivered safely and efficiently is crucial to your project timeline. We work with trusted shipping partners to ensure your swing sets, pergolas, gazebos, greenhouses, grill gazebos, playhouses, carports, and patio accents arrive in perfect condition.
All orders are carefully packaged and shipped from our facility in Hanover, PA. We provide tracking information for all shipments so you can monitor your order's progress from our warehouse to your doorstep.
Order Processing Timeline
Order Placed
Your order is received and payment is processed securely
Processing
1-3 business days to prepare and package your items
Shipped
Your order leaves our facility with tracking information
Delivered
Your outdoor living products arrive at your location
Shipping Zones & Delivery Times
We ship throughout the United States with varying delivery times based on your location:
Zone 1: Northeast
States: PA, NJ, NY, CT, RI, MA, VT, NH, ME, MD, DE
Delivery Time: 3-5 business days
Large Items: 5-7 business days
Zone 2: Southeast
States: VA, WV, NC, SC, GA, FL, AL, MS, TN, KY
Delivery Time: 4-6 business days
Large Items: 6-8 business days
Zone 3: Midwest
States: OH, IN, IL, MI, WI, MN, IA, MO, ND, SD, NE, KS
Delivery Time: 5-7 business days
Large Items: 7-10 business days
Zone 4: Southwest
States: TX, OK, AR, LA, NM, AZ, CO, UT, NV
Delivery Time: 6-8 business days
Large Items: 8-12 business days
Zone 5: West Coast
States: CA, OR, WA, ID, MT, WY
Delivery Time: 7-10 business days
Large Items: 10-14 business days
Zone 6: Other States
States: AK, HI, and other remote locations
Delivery Time: 10-14 business days
Large Items: 14-21 business days
Shipping Methods
Standard Shipping
Ground shipping for most items. Reliable and cost-effective delivery to your door.
Freight Shipping
For large items like gazebos and swing sets. Delivered by professional freight carriers.
Curbside Delivery
Standard delivery to your curbside or accessible location. No inside delivery.
White Glove Service
Premium service with inside delivery and setup assistance (available for select items).
Free Shipping on All Orders
We believe in providing exceptional value to our customers. That's why we offer completely free shipping on all orders, regardless of size, weight, or destination within the United States.
| Item Category | Shipping Method | Cost to You |
|---|---|---|
| Small Items (Patio Accents) | Standard Ground | FREE |
| Medium Items (Playhouses) | Standard Ground | FREE |
| Large Items (Pergolas, Gazebos) | Freight Shipping | FREE |
| Extra Large Items (Swing Sets) | Freight Shipping | FREE |
| Carports & Greenhouses | Freight Shipping | FREE |
Always Free Shipping
No minimum order required, no hidden fees, no surprises. Every single order ships free to anywhere in the United States. It's our way of saying thank you for choosing Solunza for your outdoor living needs.
Large Item Shipping Details
Swing Sets & Playhouses
Shipped via freight carrier. Delivery appointment required. Driver will call 24-48 hours before delivery to schedule.
Pergolas & Gazebos
Freight shipping with liftgate service. Delivered to curbside or accessible location. Special handling for delicate components.
Carports & Greenhouses
Freight delivery with appointment scheduling. May require additional delivery time due to size and weight considerations.
Delivery Requirements
To ensure successful delivery of your outdoor living products:
- Provide accurate and complete shipping address
- Ensure someone is available to receive the delivery
- Provide clear access to delivery location
- Be available by phone for delivery coordination
- Inspect packages upon delivery before signing
- Note any damage on delivery receipt
⚠️ Important Delivery Information
Large items are delivered curbside only unless White Glove service is purchased. Customer is responsible for moving items from curbside to final installation location. Some items may require special equipment or additional personnel for safe handling.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress on the carrier's website. For freight shipments, you'll also receive a call from the delivery company to schedule your delivery appointment.
Damaged or Lost Packages
If your package arrives damaged or goes missing during transit, please contact us immediately. We work closely with our shipping partners to resolve these issues quickly:
- Report damage within 48 hours of delivery
- Take photos of damaged items and packaging
- Keep all packaging materials for inspection
- Contact our customer service team immediately
- We'll arrange for replacement or refund as appropriate
International Shipping
Currently, we only ship within the United States and its territories. We do not offer international shipping at this time. We apologize for any inconvenience and hope to expand our shipping capabilities in the future.
Shipping FAQ
Shipping Questions? Contact Us
Questions About Your Shipment?
Our shipping team is here to help! Whether you need to track an order, schedule a delivery, or have questions about our free shipping policy, we're ready to assist you with all your shipping needs.
