Introduction

At Solunza ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our outdoor living products including swing sets, pergolas, gazebos, greenhouses, grill gazebos, playhouses, carports, and patio accents.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties:

Personal Information You Provide:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment processors)
• Account information if you create an account
• Communications with our customer service team
• Product reviews and feedback
• Newsletter subscription information

Information Collected Automatically:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Search terms used to find our website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting business (payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit consent to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure payment processing through certified payment processors
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Account information for as long as your account is active
• Order information for 7 years for tax and legal purposes
• Marketing preferences until you opt out
• Website usage data for 2 years
• Customer service communications for 3 years

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that we might have information from or about a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website
• Updating the "Last Updated" date at the top of this policy

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

State-Specific Privacy Rights

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

Nevada Residents: You have the right to opt-out of the sale of personal information. We do not sell personal information.

European Union Residents: Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to processing.